Shipping policy
Last updated: June 27, 2026
Thank you for supporting Truffle Coffee. Every bag we ship is roasted fresh in small batches and sent your way with care. Below is everything you need to know about how, when, and where we ship.
Free shipping, always
Shipping is free on every order, every time, within the United States. No minimums, no codes, no surprise shipping charges at checkout. (Applicable sales tax may apply.)
Where we ship — United States only
We ship only to the 50 U.S. states and Washington, D.C.
- We do not ship internationally.
- We do not ship to APO, FPO, or DPO military addresses; Puerto Rico, Guam, the U.S. Virgin Islands, or any other U.S. territory; or any destination outside the United States.
- If an order is placed for delivery outside the areas we serve, we will cancel and refund that order. We're sorry we can't reach everyone yet.
PO Boxes: We can ship to most U.S. PO Box addresses. Because some carriers and certain package sizes cannot be delivered to a PO Box, we recommend a physical street address when possible. If a PO Box cannot accept your package, we'll reach out to arrange delivery to a corrected address. Any reshipment cost is the customer's responsibility, consistent with "Address accuracy is your responsibility" below.
Processing & handling time
Because our coffee is roasted fresh in small batches, please allow 3–5 business days for your order to be prepared and handed to the carrier. This is in addition to transit time below. Orders are processed on business days (Monday–Friday, excluding holidays). During launches, seasonal peaks, or holidays, processing may take a little longer — we'll always do our best to keep things moving and to let you know if there's a delay.
Estimated transit time
Once your order ships, estimated delivery is typically 3–7 business days by U.S. ground service, depending on your location. Your order ships from California, so delivery time varies with how far it travels to you. Transit times are estimates provided by the carrier, not guarantees.
Carriers & tracking
We ship via trusted U.S. carriers (such as USPS and UPS). As soon as your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow it to your door. Please allow up to 24 hours for tracking to begin updating. We may require signature confirmation on higher-value orders.
Address accuracy is your responsibility
Please double-check your shipping address at checkout — including unit, apartment, and ZIP — before placing your order. We ship to the address exactly as entered.
If a package is undeliverable or returned to sender because of an incorrect, incomplete, or outdated address, or because it went unclaimed, the cost of reshipping is the customer's responsibility. Because returned perishable food cannot be restocked or resold for food-safety reasons, undeliverable or returned orders are not eligible for a product refund; a corrected reorder is at the customer's expense. If you catch a mistake right away, email us at support@trufflecoffee.co with your order number — see "Changing or canceling your order" below — and we'll help if we still can.
Changing or canceling your order
Orders enter fulfillment quickly. To request a change to your address, grind, size, or items — or to cancel — email support@trufflecoffee.co with your order number within 2 hours of placing your order, and only if it has not yet entered fulfillment. This is the only window in which we can guarantee a change. After that, we may be unable to make adjustments.
Shipping delays & carrier disclaimer
Once your order has been handed to the carrier, it's in their hands for delivery. We are not responsible for carrier-caused delays — including weather, holiday volume, mis-scans, or other disruptions outside our control. Estimated transit windows are not guaranteed, and a delay by the carrier is not grounds for a refund of your order. If your tracking stalls or something looks off, reach out and we'll help you chase it down.
Lost or stolen packages
If your tracking shows your order was delivered but you haven't received it, or your package appears lost in transit, please review our Refund & Return Policy, which explains exactly how we handle these situations and how we'll help you file a carrier claim. We're not automatically liable once a carrier marks a package delivered, but we won't leave you stranded. For a package marked delivered but missing, please allow at least 3 days (in case it turns up with a neighbor or household member) and report it no later than 7 days after the delivery scan by emailing support@trufflecoffee.co with your order number. Any replacement is at our discretion and may require you to cover re-ship shipping.
Damaged, wrong, or defective items
If your order arrives damaged or defective, or differs from your order confirmation (we picked the wrong item, grind, or size), we'll make it right at our discretion — no need to ship anything back. Please see our Refund & Return Policy for how to report it (a clear photo of the product and packaging emailed to support@trufflecoffee.co within 7 days of delivery). Where a replacement is offered, it may be of equal or lesser value, at our discretion.
Please note: if you selected the wrong grind, size, or product at checkout, that's covered under "Changing or canceling your order" and "Address accuracy is your responsibility" above — a corrected reorder is at the customer's expense.
A note on perishable food
Coffee and tea are perishable food products, so we can't accept physical returns. Any issue is resolved by replacement, store credit, or refund as described in our Refund & Return Policy — never by shipping product back.
Bulk & wholesale orders
Large-quantity, 5 lb, and 12 lb bulk orders are FINAL SALE and are excluded from our standard replacement and refund courtesies. Please see our Refund & Return Policy for details before ordering in bulk.
If we can't ship on time (your rights)
We aim to ship every order within the handling time stated above. If we're unable to ship within the time promised at checkout — and in any case within 30 days — we will notify you and give you the choice to either accept a new estimated shipping date or cancel your order for a full refund. Any refund owed will be issued within 7 working days of your decision (or as otherwise required by law).
Questions?
We're here to help. Email us at support@trufflecoffee.co with your order number and we'll take care of you.
Truffle Coffee is operated by C and D Ventures LLC d/b/a Truffle Coffee, an Ohio company. Orders are placed at trufflecoffee.co. This policy is governed by the laws of the State of Ohio.