Free shipping, made right

Shipping

Free on every order

Every Truffle order ships free, full stop — there's no cart minimum and no promo code to remember. Pick your coffee, check out, done.

Orders ship from California and head straight to you. Most orders are packed and handed off within 3–5 business days, then carried 3–7 business days by USPS or UPS to your door.

We ship to all 50 U.S. states and Washington, D.C. — U.S. only (no international, U.S. territories, or APO/FPO/DPO addresses). Heads up: order processing and carrier transit are separate clocks — the estimate at checkout reflects both.

Roasted to order

Why 3–5 days? Your coffee doesn't exist yet.

Not one bean is roasted until your order lands. The roaster fires your batch to order, bags it, and ships it the same day it's roasted — no shelf, no warehouse, no waiting inventory. Fresh coffee actually peaks in the days after roasting, so your bag arrives right in the sweet spot.

Supermarket coffee is typically weeks or months past its roast date before you ever touch it. Ours is days. A short wait, a much better cup — Truffle signed off on the math, and he refuses to approve stale beans.

Order tracking

Watch it travel

The moment your order ships, we'll email you a tracking link. Tap it any time to see where your coffee is on its way to you.

If tracking hasn't arrived after your order has had a few business days to process, check your spam folder first, then reach out — contact us and we'll dig up the details.

Returns & refunds

If it isn't right, make it right

Because coffee and tea are perishable foods, we can't accept physical returns — opened or unopened — and there's never anything to ship back. It's the flip side of roasting to order: nothing sits in a warehouse, and nothing gets restocked. A flat "no refunds," though, is no way to treat a guest.

If an order arrives damaged, defective, or wrong, we'll make it right — see Arrived dinged or off? just below. For a package that's lost or shows "delivered" but never turned up, we'll help you file a carrier claim. Bulk sizes (5 lb and 12 lb) are final sale. The full details — windows, what we cover, and the limited exceptions — live in our Refund & Return Policy.

To report a problem, reach our team via our contact page with your order number and a photo — we'll take it from there.

Damaged or wrong items

Arrived dinged or off?

If your order shows up damaged, or a bag isn't what you ordered, that one's on us. Send a quick note within 7 days of delivery with a photo of the packaging and label, and we'll ship the right thing or refund you — no return shipping required.

Reach us through our contact page and we'll make it good.