Refund policy

Last updated: June 27, 2026

Thank you for buying coffee from Truffle Coffee. We want you to feel taken care of from the moment you order to the moment you brew. This policy explains exactly how we handle damaged, wrong, missing, and changed orders so there are no surprises — for you or for us.

We ship within the United States only. We do not ship internationally or to APO/FPO addresses.

Why coffee can't be returned

Coffee and tea are perishable food products. Once your coffee ships, we have no way to verify how it was stored, and for food-safety reasons any returned product has to be discarded — it can never be resold or reused. Like Amazon Fresh, Whole Foods, and virtually every direct-to-consumer coffee brand, we can't accept returns of a perishable food product.

So here's our promise instead: we never ask you to ship coffee back. If something is wrong, we make it right with a replacement, store credit, or refund — whichever fits the situation. This applies to opened and unopened bags alike. No return labels, no boxing things up, no hassle.

Our coffee is roasted in small batches and shipped fresh, and we stand behind every order under the terms below.

Damaged, defective, or wrong item — we fix it free

If we got it wrong, we make it right at no cost to you. This covers:

The wrong item, wrong grind, or wrong size arrived
The product arrived damaged (crushed, torn, or leaking bag)
The product is defective in some way

What to do: Email us at support@trufflecoffee.co within 7 days of delivery with your order number and a clear photo of the product and its packaging. The photo helps us fix it fast and improve future orders.

How we make it right: A free replacement or a refund, at our discretion. Replacements are sent at no charge to you and may be of equal or lesser value. Because there's nothing to send back, the affected bag is yours to keep.

Resolutions are at our discretion. So that we can keep saying yes to genuine issues, we may review repeated or unusual claims, request a little more information before issuing a replacement or refund, and decline claims that appear abusive or that don't match the photo provided.

We can only guarantee resolution for reports made within 7 days of delivery — please reach out promptly, as we may be unable to help with reports made after that.

(Bulk and wholesale orders are Final Sale — see the Bulk section below for how we handle damaged or wrong bulk orders.)

Missing, lost, or "marked delivered but not received"

We package every order carefully and hand it to the carrier in good condition. Once it's in the carrier's hands, delivery is largely out of our control — but we won't leave you stranded.

If tracking shows "delivered" but you don't have your package, this is what we mean by a missing or stolen package. Before you report it, please:

Check around your porch, mailbox, garage, and with neighbors or household members
Allow a little time — carriers sometimes scan early, and packages often turn up within a day or two

Reporting window: Please report a missing package no sooner than 3 days and no later than 7 days after the delivery scan. This gives "it was with a neighbor" cases time to resolve while still letting us act quickly.

What we'll do: We will help you file a claim with the carrier. Please note that we are not automatically responsible for packages the carrier has marked delivered, or for packages lost in transit. Any replacement is offered at our discretion and may require you to cover re-ship shipping. We can't guarantee automatic free reshipment, but we'll work with you in good faith toward a fair resolution under this policy.

Customer-error orders — wrong address or wrong selection

Please double-check your cart and shipping details before you place your order. We're not able to cover the cost when an order can't be delivered or arrives as ordered because of:

An incorrect or incomplete shipping address entered at checkout
The wrong grind, size, or product selected
A delivery that was refused, unclaimed, or returned to sender

In these cases, the original order isn't eligible for a free replacement. We're glad to help you place a corrected reorder, but the cost of that reorder is the customer's responsibility. If a package comes back to us, we'll reach out about reshipping it to a corrected address (reshipment costs may apply).

The fastest way to avoid this is to catch it early — see the next section.

Order changes & cancellations

Our orders move into fulfillment quickly, which is how we keep your coffee fresh. That means our window to make changes is short.

To change or cancel an order, email support@trufflecoffee.co immediately — within 2 hours of placing it, and only if it has not yet entered fulfillment. Include your order number and what you'd like to change.

This is realistically your only opportunity to update the shipping address, grind, size, or items. Once an order enters fulfillment, we can't guarantee a change or cancellation, even within the 2-hour window.

Bulk & wholesale orders — Final Sale

Because of their size and weight, bulk and large-quantity orders (including 5 lb and 12 lb sizes) are Final Sale. They are excluded from the missing-package reshipment courtesy and from the satisfaction gesture described below, and they are not eligible for taste-based or change-of-mind refunds. Please order bulk sizes with care and reach out with any questions before you purchase — we're happy to help you choose.

If a bulk order arrives wrong or damaged/defective, we still make it right. Email support@trufflecoffee.co a clear photo of the product and packaging within 7 days of delivery, along with your order number, and we'll resolve it at our discretion with a replacement or refund. Carrier-related damage or loss on bulk orders is handled through a carrier claim, as described in the missing-package section above.

Our "make it right" courtesy

We want your first experience with Truffle Coffee to be a good one. As a goodwill gesture, we offer a one-time courtesy per customer/household, at our discretion, delivered as a replacement bag or store credit (not cash), requested within 30 days of your first order.

A few fair-use notes:

One courtesy per household. We reserve the right to decline requests that appear abusive or duplicate.
Requests must reflect reasonable use of the product.
This courtesy applies only to orders placed directly at trufflecoffee.co — not to purchases made through third-party sellers or marketplaces.
Bulk/wholesale orders (see above) are excluded.

How to start a claim

Email support@trufflecoffee.co.
Include your order number.
For damaged, defective, or wrong-item claims, attach a clear photo of the product and packaging.
Tell us briefly what happened.

We'll review and reply with the best resolution — usually a replacement, store credit, or refund. There's nothing to ship back, ever.

Shipping delays & your right to cancel

We aim to process and hand off orders within our stated handling time of 3–5 business days (shown on our product and shipping pages). If something prevents us from shipping within that handling time, we'll email you the option to accept a new ship date or to cancel for a full refund. If you cancel, your refund is issued to your original payment method within 7 working days.

Refund timing & method

When a refund is approved, it's issued to your original payment method. Please allow a few business days for us to process it, and additional time for your bank or card issuer to post it to your account. Refunds tied to a shipping-delay cancellation follow the 7-working-day timeline noted above.

Store credit, when offered, is applied to your account or sent as a code for use at trufflecoffee.co only. Store credit is non-transferable, has no cash value, cannot be redeemed for cash, and is valid for 12 months from the date it is issued.

Changes to this policy

We may update this policy from time to time to keep it accurate and compliant. Any changes take effect when posted, and the version that applies to your order is the one in effect on the date you placed it. The current version is always marked by the Last updated date at the top of this page.

Questions

We're a small team that genuinely cares — about great coffee and about you. If anything about your order isn't right, email support@trufflecoffee.co and we'll take care of you. Thanks for being part of the Truffle Coffee family.

C and D Ventures LLC d/b/a Truffle Coffee · This policy is governed by the laws of the State of Ohio, USA.